Shipping & Returns
We ship out all orders in 1- 2 business days.
- Standard shipping is $9.95 or free for orders over $100.00 for Australian Orders and takes between 1 and 4 days to be delivered
- Express shipping is $14.95 or free for orders over $150.00 for Australian Orders and takes between 2 and 3 days to be delivered (may take longer to areas outside Australia post express shipping zones)
- We offer in-store collection.
HASSLE FREE RETURNS
14 day Hassle Free Returns
We pride ourselves on customer satisfaction. We realise that it is hard to properly judge fit and suitability from a desktop or a little mobile screen. Because of this our store offers a hassle free policy.
We also accept Exchanges on All items.
To return & exchange an item it’s simple. Simply notify Village Chic, by email, within 14 days of receiving your item.
- You will be provided with an RA number to attach with your parcel.
- Carefully pack your item and return to Village Chic
- Once we receive your return we will proceed with the return / exchange / credit notes
The only conditions are that the items are returned as immaculately as they are sent out:
- The item must not be been worn, washed, altered or damaged
- Original swing tags and packaging must be intact
We recommend using the registered post option when sending your order back to Village Chic as you are responsible for the safe delivery of the return.
All items are double checked before being sent out however, if you have received the wrong or faulty item please contact Village Chic straight away and we will send you a replacement item at no further cost or provide a full refund.
We will refund the return postage costs if the item is faulty or not the correct item.
OUT OF STOCK
In the unfortunate event that something sells out on the shop floor before your order, we obviously provide an immediate refund.
To make up for the inconvenience, we have many more items that we would love to recommend to suit your taste. As our way of saying sorry we will offer you an exclusive 10% discount for any purchases in the next 2 weeks.